Michalina Staszewska
We listen to our Clients’ needs, which is why we have prepared an article explaining key concepts related to server administration. Whether you’re just starting your journey with technology or seeking in-depth knowledge, our goal is simple: to provide you with clear and understandable explanations of each issue. Let’s proceed to the concepts used in our administrative packages.
Definitions Used in Administrative Packages
The table is divided according to the most important concepts. At the very beginning, you will find information on how the work of administrators is defined, followed by the types of requests and other concepts used in the packages.
All listed information is organized according to the points mentioned in the administrative packages. If you cannot find the issue you’re interested in, it is worth using the search function (Windows: Ctrl + F; Mac: Command + F).
| Term | Explanation | Notes |
|---|---|---|
| Administrators’ work | These are all tasks related to managing and maintaining servers assigned to our IT team. | Each month, you have a specific number of hours to use. Unused time does not carry over to the next billing periods. Each package has a different number of administrator hours. If you need more support, the number of hours is determined individually. |
| Request differentiation | ||
| Failure | A failure is considered a request concerning the complete unavailability of an application, website, or infrastructure. | |
| Standard request | These are interpreted as requests concerning administrative work that does not affect the availability of an application, website, or infrastructure. | |
| Other terms used in the offer | ||
| 24/7/365 server monitoring with automatic failure response | Servers are monitored around the clock, every day of the year. In case of problems, the first response is taken automatically, which speeds up the resolution process. The time of automatic responses is not counted towards the working hours available in the package. | |
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| Dedicated Administrator support in case of failure on weekdays from 8:00 AM to 6:00 PM | In case of server failure or standard problems, administrative support is provided during business hours – from 8:00 AM to 6:00 PM Polish time. | Applies to the qBASIC package. |
| Dedicated Administrator support in case of failure 24/7/365 | In case of server failure, dedicated Administrator support is provided 24/7/365. Support is around the clock, including holidays. | Applies to the qSTANDARD and qPREMIUM packages. |
| Basic server and service monitoring | Basic server monitoring includes observing fundamental server parameters and its services. These include disks, server load, disk usage, RAM. | Applies to the qBASIC package. |
| Extended server and service monitoring | In extended monitoring, we can expand the scope of basic monitoring to include detailed information about observed components. | Applies to the qSTANDARD package. |
| Custom server and service monitoring | In the highest package, we offer the ability to configure monitored parameters and create custom alert thresholds. | Applies to the qPREMIUM package. |
| Standard requests handled on weekdays from 8:00 AM to 6:00 PM | All standard requests are handled on weekdays from 8:00 AM to 6:00 PM. Additionally, update or configuration work can be carried out outside 8:00 AM – 6:00 PM as part of planned work available in the qSTANDARD and qPREMIUM packages. | |
| Ability to schedule and perform planned work 24/7/365 | We enable scheduling and performing standard work at non-standard hours and days (weekends, holidays). | |
| Response time to failure within 1 hour | The initial response time to a failure is a maximum of 1 hour. In most cases, we respond much faster thanks to immediate notifications and automation. | Applies to the qPREMIUM package. |
| Creating backups | This is the process of creating regular data backups on servers to ensure protection against data loss in case of failure. | |
| Server installation and configuration | This is the process of installing and configuring the server according to the requirements and specifications. | |
| Operating system updates | This involves installing the latest patches and updates for the server’s operating system to ensure security and improved performance. | |
| Updating services running on the server and the server according to current practices | This is the process of updating all services and applications running on the server to ensure their stability, security, and new functionalities. | |
| Continuous server monitoring | Servers are monitored around the clock, every day of the year. Problems are proactively detected and resolved. | |
| Technical advice | This means providing expert advice and support in technology to help solve problems, make decisions, or achieve specific technology-related goals. | Applies to all packages. |
| Cost analysis of IT environments | Includes assessing costs related to IT infrastructure, including the cost of purchase, maintenance, updates, and optimization of components in the environment, aiming to optimize expenses. | Applies to the qSTANDARD and qPREMIUM packages. |
| Configuration of elements purchased from external providers | This involves managing external solutions or products to make them work as expected. Example elements are domains or SSL certificates. | Applies to the qSTANDARD and qPREMIUM packages. |
| Business analysis supporting infrastructure development | These are analyses that help assess the efficiency and performance of IT infrastructure and identify areas requiring improvement or development. | Applies to the qSTANDARD and qPREMIUM packages. |
| Creating a Disaster Recovery policy | Developing an action plan in the event of a major failure or disaster to restore normal IT infrastructure functionality. | Applies to the qPREMIUM package. |
| Onboarding of introduced solutions | In the case of introducing advanced solutions (e.g., related to cloud computing), after their implementation, they are presented to the Client in the form of presentations, documentation, or individual online meetings. | Applies to the qPREMIUM package. |
| Developing infrastructure according to Client’s needs | For advanced technologies, we support the Client in developing IT infrastructure. We help not only analyze needs but also implement them according to best practices. | Applies to the qPREMIUM package. |
| Dedicated Client Manager | A dedicated Specialist who supports the Client at all stages of cooperation. | Applies to the qPREMIUM package. |
Is any issue unclear to you? Write to us. We will tell you more about the administrative packages.
